 Why is DCP-PRINT a good deal?Answer:
As an on-line digital print shop we believe that you'll find all your printing needs at our site. We offer you a professional service, including:
1. A lot of pre-designed templates.
2. Your self made wording, on our templates or on yours uploaded file.
3. Maximum convenience in a friendly site. Easy to be performed process.
4. Use your creativity talent and if you don't have the time for that – get professional help from our graphic artists.
5. All these for excellent prices
6. Supportive customer service.
7. Fast shipping services.
Why registering?Answer:
Our website is opened to every one. By registration you'll receive by e-mail information about special offers, discounts or Deal-Of-The-Week. You can always ask to be removed from our electronic mailing list if it'll bother you.
How can I contact DCP-PRINT customer service?
Answer:
You may contact our customer service department for any reason at all. Ask questions about matters that you didn't find a satisfy explanations at our site. We will respond to such questions as quickly as possible. Write to: info@dcp-print.com.
What kind of customers may use our website?Answer:
Our website has been designed to serve all kinds of customers. Mainly: private customers and business customers. Obviously, different customers require different kinds of products. Private customers can find printed materials most appropriate to their needs, such as party invitations or personal postcards. Business customers can find products required by business men and women, such as Business cards, magnetic promotion materials, letterheads, stationery, etc. Nowadays you can't tell the differences between customers because people order printed materials of all kinds and for all purposes, domestic or work.
What are the products that can be ordered from DCP-PRINT on-line?Answer:
1. Business cards
2. A4-sized letterhead stationery
3. Letter-sized letterhead stationery
4. Brochures
4. Flyers
5. Business card sized magnets.
6. Square magnets
7. Stickers.
8. Invitation cards
9. Greeting cards
10. Personal Business cards
11. Calendars
12. Rubber Stamps
And if you don't "find yourself" in this list – choose "special request" button on our home page.
What is our print quality?Answer:
Color print-jobs will be printed on state-of-the-art digital printer machine, like the quality of the best color laser professional printer there is. Meeting the highest standards of the market and carried out under the supervision of high QA.
What are the steps involved in ordering an on-line print job?Answer:
1. Choose one of the products which displayed in our home page.
2. Select the pre-designed template you like.
3. Type your text in the editing page.
4. Add your logo or upload your external file – if you have one.
5. If you want to design the back side of your product – do it now.
6. Take a good look at the final product's stage preview and authorize it.
7. Point at the required quantities, the finishing options and the shipping destination.
8. Register (new users only) or enter your E-mail and password (registered users).
7. Type the shipment address and payment details.
8. Receive confirmation that the system has approved the order.
9. Look out from your window and wait to see the delivery man bringing over your order as fast as can be.
How can I register?Answer:
The registration process is simple, brief, secured and easy to perform. It is built in the ordering process. After you finish designing your product, you will have to complete it by typing some identity details in order to send us the job for execution and maintaining the security and privacy of you as a client. The registration stage follows the second stage of the ordering process, where you have to approve and sign the preview of your work .At this stage you are asked to provide your name, your surname, your company name, your e-mail and your password. These details will help us to fulfill your order, and maintain contact with you. We are fully aware of the great importance of privacy and security of our customers, and for this reason every stage of the registration process will be carried out under SSL security protocol, which is the most advanced available for commercial internet transactions such as ours.
Can I use my own designs in my order?Answer:
You can always add your own designs or Logo to your print job. You can also upload a complete job for printing. Follow the ordering process carefully and you'll see that in the wording stage you have uploading buttons for your files, to be attached to the product you are working on.
How can I reorder a previous job?Answer:
To review or to reorder a previous job of yours - enter "my account" and follow instructions.
How do I cancel an existing order?Answer:
Unfortunately, there is no way to cancel an order once it has been billed. Our automatic system cannot cancel a transaction after it has been carried out. Please make sure the order is ok before you approve it, so that no inconvenience is caused.
How do I change an order?Answer:
Unfortunately, you will not be able to change an order after it has been billed. Our automatic system does not allow any changes or corrections after the transaction was done. You can edit your product while being processed but after you authorized it - it can't be changed.
What should I do if the order I received is incomplete?Answer:
In you received your order but found it partially fulfilled, or you received the wrong quantity, or there is some technical fault in the product itself – please call our customer service immediately and we will fully address the issue. It should be noted that DCP-PRINT does everything in its power to prevent errors or defects during the production process, including the application of a quality control system intended to identify such failures before shipment. info@dcp-print.com
Can I add my own logo?Answer:
You can always add a Logo to your Business cards or any other product.
Please follow the following when you prepare a Logo to be uploaded:
1. The file size must not exceed 1MB.
2. The file resolution must be exactly 200ppi (pixels per inch)
3. The file format must be (*.Jpg) or (*. Jpeg).
4. Sometimes when a Logo you have uploaded has a white background layer over the design you have chosen there may be a problem of “incompatible” layers. In this case try to use another template from our templates stock, one with a brighter background
Can I print on both sides of my product? Answer:
Most of the products can be printed on both sides if required. When you design such a product, the system will lead you with the right instructions how to add printing on both sides. The process of adding printing on the back side is identical to the process involved in designing the front side.
How can I change text size and text colors in my design?Answer:
The product design screen provides the user with great flexibility in changing font types, sizes and colors. These options are available from a palette located under the design template. All text changes are made in the same way as in any common word-processing applications.
Will my printed product be exactly identical with what I see on the screen?
Answer:
Although our system is very reliable and generally will print exactly the colors you wanted, please pay attention to the fact that certain differences may occur. It happens because RGB colors are mostly used on computers and TV screens where R stands for red, G for green and B for blue. Such colors often look different on different screens.
Professional users and graphic artists calibrate their screen colors in order to ensure that what they see on their screens is the same color that will be actually printed, but simple users don’t do it and thus frequently see somewhat different colors on their screens than the colors they received.
How can I be sure that my order is secured?Answer:
We use SSL technology in order to encode the sensitive information relating to your purchase process and make sure your order is secured.
This technology specializes in online purchases and is considered state of art encryption technology for information relating to purchases made on the World Wide Web.
The password you select and your e-mail address complement the security of your account with us. You may change your password from time to time.
Our client service department will be happy to answer any other question you may have on these issues.
Is it safe to type my credit card details in your website?Answer:
It is safe to type your credit card details in DCP-PRINT website. The site uses the SSL protocol to encode your credit card details. These details are kept in confidence and are not transferred to any other party except as required to complete the transaction.
Can I get a price quote?Answer:
You can get a price quote in one of two ways:
1. Click “Products Price List" in our homepage, where you can view detailed price quotes for all of the products offered by our website, including the costs of shipping to your country. Follow the built in steps.
2. Click "Special Requests" and you'll get a form to be filled up with details of the product you wish to be informed about.
Will I get a discount for large quantities?Answer:
Customers who wish to order quantities exceeding those shown on the price list or a large number of jobs at the same time, are urged to send an e-mail to our customer service department. Please contact info@dcp-print.com.
Just inform us about your special order, and the quantities required, and we will provide you with a special price quote.
How can I pay for my order?Answer:
DCP accepts the following credit cards: Visa, MasterCard, Diners Club, Solo, Switch and Maestro.
Can I write a check?Answer:
As for now, the only mode of payment accepted is by a credit card.
How can I report an unauthorized purchase or erroneous charge?Answer:
If you identify an inappropriate or erroneous charge, please report it to our customer service department by sending an E-mail to info@dcp-print.com
Is the server, which is used to charge my card, secured ?Answer:
The entire registration and charging process is carried out on a secured server utilizing the SSL security protocol. For more information please read “Privacy and Security”.
Where do you ship to?Answer:
In principle, we will send a job to any country from which an order is received.
In the event of any problem with your shipment, you will receive an appropriate e-mail.
What are the various shipping options?Answer:
We try to provide our customers with maximum flexibility of shipment modes.
It is expressed by the customer’s ability to decide the speed of delivery and the shipment costs. The customer can choose a quick and expensive delivery or a slower delivery at lower cost.
There are three shipping options:
- 5 working days.
- 14 working days.
- 21 working days
Prices are adjusted in real time and written down on the ordering screen.
When it is 5 working days - the delivery is by FedEx or U.P.S
In case of 14 – 21 working days - the delivery is by airmail.
Do you have express delivery?Answer:
Our fastest delivery option takes up to 5 working days, excluding weekends.
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